At Brooklyn Outfitters, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unworn and unused.
• Include all original tags.
• Be returned in its original packaging.
• Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To begin the return process, please contact our customer support team at:

support@brooklyn-outfitters.com

Please include your order number and the reason for your return.

If your request is approved, we will provide detailed return instructions, including the correct return address.

Please note:
Return shipments must be arranged and paid for by the customer. Returns sent without prior approval cannot be accepted.

Damaged, Incorrect or Defective Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible so we can review the situation and work toward a suitable solution.

Non-Returnable Items

For hygiene, safety, or customization reasons, certain products cannot be returned.

This includes, but is not limited to:

• Personalized or custom-made products
• Beauty and personal care items
• Perishable goods
• Hazardous materials
• Flammable liquids or gases

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not process direct exchanges.

If you would like a different size, color, or product, simply return the eligible item following our return procedure and place a new order once your return has been approved.

This is the fastest way to receive your replacement item.

Refunds

After your return has been delivered, our team will inspect the item to verify that it meets our return requirements.

Once the inspection has been completed, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

If you have not received your refund within 15 business days after receiving confirmation from us, please contact our support team.

Need Assistance?

If you have any questions regarding returns, refunds, or your order, our customer support team is happy to assist you.

Brooklyn Outfitters

Email: support@brooklyn-outfitters.com

Website: https://brooklyn-outfitters.com

Customer Support

Our customer service team is available:

Monday – Friday

9:00 AM – 5:00 PM (CET)

We aim to respond to all inquiries within 24 business hours.